Refund policy

If for any reason you are not completely satisfied with your purchase, Cripps Footwear will gladly refund, exchange or credit your purchase within 14 days of date shown on invoice.
In order for goods to be refunded, exchanged or credited:

Shoes must be unworn and only fitted when on a clean surface
Shoes must be in their original condition
Shoes must be returned in their original box

All returns, exchanges and credits must be accompanied with the original receipt
Refunds are always processed within 1-5 working days of receiving the goods using the original method of payment at the time of purchase.

We will only refund the price of the goods and not the postage charged unless the goods are damaged or faulty.

This does not affect your statutory rights.

When returning goods we would recommend that you use recorded delivery as you
can track the delivery.

Cripps Footwear are not responsible for goods that are lost in the post or missing.
Note: We are an online & bricks and mortar business, whilst we endeavor to send
out box fresh shoes where possible, some shoes may have been on display or tried on in store.